We had an ongoing issue with a front end noise started around 16,000 miles. Hard tp recreate at times which lead to dealer issues. The team at Schumacher - David Glickstein, Manager, Cindi, Service Advisor and Lenny, Service Shop Manager all worked together. Chrysler Corp had an ongoing case file since inception to support issue. They gave us a loaner, reported every day w/status, got Chysler approval, spent time to diagnose several issues and repaired the vehicle. So far so good. Amazing team!!
Omg, I just bought my New Jeep Wrangler, firecracker Red and had the most amazing experience.. Zach, our salesman, was such an easy guy to work with and nothing like a car salesman. He was so nice, professional, helpful, and did not waste our time. Zach made our experience so pleasant! Then Lorenzo in finance dept was ready for us, super fast and knowledgeable and again made our experience a please. Then to top it off Craig delivers the car to us and showed us all it's cool features and was so knowledgeable. Loved all these guys. Such an awesome experience. Thank you Schumacher Jeep
In 2018, Schumacher Chrysler seemed to seriously over book their appointments and the appointments could keep you waiting for hours. At this time in 2019, everything went smoothly. I was checked in quickly, service was prompt, I received a call and I checked out quickly. I like coming here because I have a coffee next door while I wait. So I was very happy to see the 2019 improvements, because otherwise this would have been my last time. Charges seem fair and necessary. Service staff are polite. It was just that 2018 turnaround times were horrific. Let's hope my next visit goes as smoothly as this one
Finally, 2019 looking good for Schumacher...